Bank of America customers are reporting problems with the cell digital payment service linked to their accounts

Bank of America customers are reporting issues when using the Zelle digital payment service linked to their accounts, with transfers not being tracked and balances showing as negative for some users

  • Customers complained on Wednesday that money was missing from their accounts
  • Social media users say they cannot reach the bank’s customer service
  • According to a report, the problem stems from the cell digital payment service, which experienced a major glitch on Wednesday morning

Some Bank of America customers are deeply concerned after seeing money disappear from their accounts on Wednesday morning, according to a spate of social media reports.

Customers complain that funds from deposits and cell transactions are missing.

Several people reported calling the bank’s customer service but had no luck getting any information.

Some customers reportedly received a message on the bank’s mobile app that cell transactions made between Saturday and Tuesday would be delayed.

Some customers reportedly received a message on the bank's mobile app that cell transactions made between Saturday and Tuesday would be delayed

Some customers reportedly received a message on the bank’s mobile app that cell transactions made between Saturday and Tuesday would be delayed

The accounts promised by Alert would be updated as soon as possible, but did not provide an estimate of when that might be.

“We apologize for any delay or inconvenience,” the bank said.

Meanwhile, customers are gradually suffering the effects of the delay.

“I’m about to collapse. where is my money?’ tweeted a woman.

Keira Renee, a financial journalist, tweeted: ‘I saw that Bank of America was trending and it turned out my account was affected, so Happy Wednesday everyone.’

A third distraught customer wrote: “Hey @BankofAmerica my account is lacking funds especially for the cell transactions which I have proof of and now my account is overdrawn. strange because I have set it up so that transactions with my debit card are not overdrawn or not automatically paid. where is my money?’

The user, whose name is Dane, followed this tweet by writing, “Also it looks bad for you if my notifications send emails and texts with the date my cells entered my BOA account.”

“I can’t wait to close my account if I get a human, you are pure basura,” she added.

“I woke up this morning with a negative balance. There is no way to speak to a customer service representative,” wrote a user on Down Detector, a website that provides users with real-time information on the status of various websites. ‘This issue needs to be fixed immediately for (I) to have access to my funds!’

The website reported that by 7 a.m. Wednesday morning, Zelle was having problems. As of 11 a.m. Wednesday, nearly 700 outage reports had been filed.

Some users have been told that the problem originates from cell which appears to be having an outage issue that caused recent transmissions to go away.

Some customers reportedly received a message on the bank's mobile app that cell transactions made between Saturday and Tuesday would be delayed

Some customers reportedly received a message on the bank’s mobile app that cell transactions made between Saturday and Tuesday would be delayed

According to one report, the bank's problem could stem from a glitch in the cell digital payment processor

According to one report, the bank’s problem could stem from a glitch in the cell digital payment processor

Cell had no comment as at least hundreds of users saw their accounts plunge into negative territory.

ABC7 Chicago reported that at least one person logged into their account to find their entire balance had been wiped.

A line of at least a dozen customers formed at a Bank of America branch in Houston early Wednesday, all trying to sort out the alarming problem. No one was able to reach customer service hence the personal appearances.

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Emma Colton

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