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Bavarian diner is shocked after finding a hidden five percent surcharge on the bill

An Australian diner is shocked after finding a ‘hidden’ charge on the restaurant bill – but it’s perfectly legal

  • Diner left in shock after finding a “hidden” five percent surcharge on his bill
  • Restaurant-goers visited The Bavarian before asking for a bill and seeing an additional charge
  • Venues are allowed to charge a surcharge as long as they inform customers beforehand

One diner was shocked by a ‘hidden’ five per cent surcharge that appeared on the bill after the meal.

The diner ordered a salad, a schnitzel, two cheeseburgers and a beer at The Bavarian Bier Cafe on the Sunshine Coast.

They then asked for the bill before realizing the waiter had added an industry standard $5.35 service charge.

The confused diner posted a photo of the receipt on Reddit and asked if people had had similar experiences.

A diner was shocked after finding a

A diner was shocked after finding a “hidden” five percent surcharge on his bill after eating

“Can someone explain to me what the industry standard service fee of $5.35 is? I’ve never seen this hidden gem?’ read the post.

Social media users offered a variety of answers to explain the surcharge.

“Looks like a ‘must do’ to me,” wrote one.

Another added: “Maybe return the credit card charge to the customer?”

Others criticized the venue for charging the additional five percent service fee.

“Looks like another opportunity for the Bavarian Bier Cafe to rip people off with their overpriced food and drinks,” wrote one.

Another person suggested complaining to the staff and even walking away without paying.

“Just out of interest, can you refuse to pay this part of the bill?” they wrote.

“I don’t like being screwed and I’m always happy to pay my way plus a tip for good service, but if I’m shown a menu with prices and a hidden extra shows up at the end of the bill then I’m not going to like it. ‘

The restaurant includes a list of extras in small type at the bottom of its menus.

The restaurant visitor had ordered a salad with schnitzel, two cheeseburgers and a few drinks at The Bavarian on the Sunshine Coast

The restaurant visitor had ordered a salad with schnitzel, two cheeseburgers and a few drinks at The Bavarian on the Sunshine Coast

Credit card fees, 10% discretionary fee for groups of 10, 10% fee on Sundays and 15% on public holidays are among the surcharges.

There is also a five percent service charge between Monday and Saturday.

The Queensland Government’s Office of Fair Trading states that venues are allowed to add surcharges to the bill provided this is clearly advertised to customers beforehand.

Owned by Pacific Concepts, The Bavarian has 30 venues across Australia.

Daily Mail Australia has reached out to Pacific Concepts for comment.

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https://www.dailymail.co.uk/news/article-11170853/Bavarian-diner-left-shocked-finding-five-cent-surcharge-hidden-bill.html?ns_mchannel=rss&ns_campaign=1490&ito=1490 Bavarian diner is shocked after finding a hidden five percent surcharge on the bill

Bradford Betz

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