An American who has lived in Australia for 10 years is tired of the country’s laid-back culture and claims the problem is a deep-rooted problem that needs to be solved.
He has found that society and most service industries are content to do the bare minimum and never exceed expectations.
The expat also criticized Australia’s “it is what it is” mentality as superficial.
“From trades, construction, hotels, repairs, customer service in stores… the lack of attention to detail is systemic,” he said in a Reddit post.
He asked, ‘What caused this?’ And what can be done to fix the problem?’
An American who has lived in Australia for 10 years is tired of the culture doing everything “half-heartedly.”
Some Australians claimed the problem lay in Australian culture.
“Here it’s considered ‘uncool’ to be enthusiastic about anything.” “In many workplaces, practically everyone is forced by peer pressure not to follow the rules and to make compromises,” said one woman.
“I’ve lived in Australia all my life and I know exactly what you’re talking about,” said one. “I have found that customer and hotel service here is far worse in every way than when I was in the US.”
“The US is far from perfect, but in my brief experience there I have met far more helpful, outgoing and friendly Americans than Australians.” “I love Australia, but you made some fair points that most people don’t want to hear,” said a woman from Sydney.
Another added: “I always assume it’s the tipping system as people want to do a good job on most fronts and are usually equally rewarded for their efforts.”
“In Australia, when someone goes above and beyond, they usually get no further than if they display a mediocre attitude.”
The expat has discovered that society and most service industries are content to do the bare minimum and never exceed expectations
However, some found the effort “perfect” and didn’t understand why others preferred to be constantly “attacked” by service staff.
“When it comes to customer service, we want something different down under.” Overall, we prefer a lower level of service. “We don’t want to be hassled every few minutes while eating, we want to be left alone to browse a store,” one wrote.
“I think the cultural expectations are just different around that.” And while there will always be people who are bad at their jobs, I find that when I need help with something, the customer service is usually good and I get the help “I get what I need,” one man wrote.
“Australians just don’t feel the need to put fake smiles on our faces,” noted another.
Some didn’t see the problem with “half” things.
“Why take something seriously? “It’s hot and the cricket is on,” said one man.
“There are certain situations where it doesn’t need to be fixed.” One of my bosses once said to me, “It’s like doing the bare minimum to keep your job,” and I replied, “Perfect, that I decided to do it,” wrote one woman.
She added: “The boss would think it was half-hearted, I think it was just the right amount of effort to achieve the desired result.”